Ozz respects your privacy. This policy explains what personal data we collect through our contact form and how we use and protect it in line with the EU General Data Protection Regulation (GDPR) and other applicable privacy laws.
We process your data based on your consent when you provide it to us (whether through the contact form or other means) and, when applicable, to take steps at your request prior to entering into a contract or service agreement with us.
We aim to comply with GDPR (EU), CCPA/CPRA (USA), and LGPD (Brazil), where applicable. If data is transferred across borders, we use appropriate safeguards (e.g., standard contractual clauses) to protect your information.
We keep your personal data only for as long as necessary to fulfill the purposes described above or to comply with legal obligations. After this period, we securely delete or anonymize your information.
We treat any confidential or sensitive information you share with strict confidentiality and use it solely for the project’s purposes, unless otherwise required by law or expressly authorized by you.
We do not sell or trade your data. We may use trusted service providers (e.g., web hosting or email services) who process data on our behalf under strict confidentiality and security conditions.
We use only the following categories of cookies:
We do not use preference, marketing, or advertising cookies. You can manage or withdraw your consent for analytics cookies at any time through our cookie settings.
To begin any project, the client must pay an advance of 30% of the total project value. The remaining 70% is due upon final approval and before definitive delivery of the product or service. The 30% advance is non-refundable as it covers planning and initial work.
If a project must be put into production or partially delivered before final payment for testing or verification, the client acknowledges that the product or service remains the property of Ozz Creative Studio until full payment is received.
If the remaining balance is delayed by more than one week after delivery, a 10% penalty of the total project value will be applied. If the delay exceeds two weeks, Ozz Creative Studio may suspend, block, or remove the delivered product or service until full payment, including the penalty, is received.
Once full payment has been received and both parties have agreed, ownership of the product designed or developed passes to the paying client. This condition does not apply to continuous services (e.g., marketing, CMP management), which remain governed by the applicable service terms.
After ownership transfer of a product, Ozz Creative Studio will not accept requests for changes, modifications, or maintenance unless the client contracts a separate maintenance service.
By contracting our services, the client authorizes Ozz to store and use visual elements of the project (e.g., images, screenshots, mockups) for promotion, portfolio, and marketing purposes.
Ozz may retain the project’s source code for as long as necessary, excluding keys, passwords, or sensitive data, solely to facilitate future maintenance, fixes, or requested changes. Storing code does not transfer intellectual property rights beyond what is expressly agreed herein.
Services: The client may cancel at any time. Work already performed up to the cancellation date will be billed according to the agreed rates or milestones. The 30% advance is non-refundable.
Products: The client may cancel only until Ozz has notified 50% progress of the agreed scope. After such notification, cancellations will not be accepted and standard payment terms apply.
Non-delivery guarantee: If Ozz fails to deliver the product or service within a period not exceeding twice the originally agreed timeline, the client may request a refund of the advance paid plus 10% of the advance value (not of the total project value).
To the maximum extent permitted by law, Ozz Creative Studio will not be liable for indirect, incidental, special, consequential, or punitive damages (including loss of profits or business opportunities) arising from the use or inability to use the delivered products or services.
These terms apply to clients worldwide. Any disputes or interpretations of this agreement will be resolved under the laws and courts specified by Ozz Creative Studio in the corresponding contract or invoice.
For any privacy or terms related questions or to exercise your rights, please email us at contact@ozzcreativestudio.com.
Effective date: 15 September 2025